These terms and conditions set out the basis on which Man With Van Holland Park provides removals, delivery, transport, collection and related moving services within the UK. By making a booking, confirming an order, or allowing our team to begin work, the customer agrees to be bound by these terms. If any part of these terms is not acceptable, the customer should not proceed with the booking. These conditions are intended to create a clear, fair and practical agreement covering the main matters that commonly arise in a man with van Holland Park service, including scheduling, payment, cancellation, liability, and lawful disposal of waste.

For the purposes of these terms, “we”, “us” and “our” mean the service provider operating the Man With Van Holland Park service, and “you” or “the customer” means the person, business or organisation requesting the service. Any person placing a booking on behalf of another party confirms that they have authority to do so and that both parties accept these terms. These terms apply to all standard jobs unless we agree otherwise in writing. Any variation must be confirmed in advance and will only be effective if agreed by us.

The service may include loading, unloading, transport, furniture handling, local or long-distance delivery, and certain packing or dismantling tasks if requested and accepted by us. We may refuse any instruction that would require us to act unlawfully, dangerously or outside the scope of the agreed service. Where a specific item, route, timing requirement or access issue is important, the customer must disclose that information before the booking is confirmed so that the correct vehicle, labour and time can be arranged.

Booking process begins when the customer provides accurate details of the job, including the pickup and delivery addresses, item list, number of floors, access conditions, parking restrictions, loading requirements, preferred date, and any special handling needs. Any estimate or quotation is based on the information supplied at the time. If the actual work differs materially from the details provided, we may revise the price, the vehicle size, the number of operatives, or the scheduled time. A booking is not confirmed until we have accepted it and, where required, received a deposit or written approval.

It is the customer’s responsibility to ensure that all relevant information is complete and correct. This includes dimensions, weight, fragility, and whether items require disassembly or reassembly. We may decline a booking if access is unsuitable, the load exceeds safe limits, the item is prohibited, or the job presents a risk that cannot reasonably be managed. Any time estimate is approximate unless expressly stated as fixed. Delays may occur due to traffic, weather, parking restrictions, building access, or events outside our control, and such delays do not automatically entitle the customer to a reduction in price.

Where the service requires an arrival window, we will aim to attend within the agreed period, but timing is not guaranteed unless we specifically promise otherwise in writing. The customer must ensure that someone authorised is present at the collection and delivery points if required. If we are unable to complete the job because access is unavailable, the premises are closed, or the customer fails to be ready, we may charge waiting time, a failed collection fee, or the full agreed fee depending on the circumstances. Any request to change the booking should be made as early as possible and is subject to our availability.

Payments must be made in the manner agreed at the time of booking. We may require a deposit, advance payment, card pre-authorisation, or full payment before the job begins. Unless agreed otherwise, all fees are payable immediately upon completion of the service. Quotations may be based on hourly rates, fixed rates, mileage, labour, vehicle size, or a combination of these. Any parking charges, congestion charges, tolls, waiting time, storage costs, waste disposal charges, or additional labour required due to circumstances not known at booking may be added to the final invoice where reasonably incurred.

If the customer requests work beyond the original scope, including extra stops, additional floors, more items than stated, longer handling times, or last-minute changes to the route, we may adjust the charge accordingly. Invoices are payable in full without deduction, set-off or counterclaim unless we agree otherwise in writing. If payment is not made on time, we may suspend further work, retain goods in our possession where lawful, recover reasonable collection costs, and charge interest or late fees permitted under applicable law. Any discount or promotional price applies only to the specific booking and cannot be transferred.

We reserve the right to request identity verification, proof of address, or business details before commencing work where necessary for security or anti-fraud purposes. Prices quoted are usually exclusive of VAT unless stated otherwise. If VAT applies, it will be shown separately where required. Man With Van Holland Park terms relating to payment are intended to ensure clarity and avoid disputes, so customers should review the quote carefully before confirming the booking. If a payment card charge is reversed after completion of the service without valid reason, we may recover the unpaid sum and any associated fees.

Cancellations and amendments are permitted subject to the notice periods and charges set out below. If the customer cancels more than 48 hours before the scheduled start time, we may offer a refund of any deposit less reasonable administration costs. If cancellation is made within 48 hours of the job, we may retain part or all of the deposit to cover reserved labour and vehicle time. If cancellation occurs on the day of the booking or once our team has been dispatched, the customer may be liable for the full or near-full quoted amount depending on the loss suffered and any work already undertaken.

If the customer wishes to amend the date, address, load size or service type, we will do our best to accommodate the change, but we cannot guarantee availability. Amendments may affect price and timing, and we may treat a substantial change as a new booking. We may cancel or postpone a service if we reasonably believe that it would be unsafe, unlawful, or impossible to complete due to weather, vehicle breakdown, staff unavailability, road closures, public emergency, or any other event outside our control. In such cases, our liability is limited to rescheduling or refunding sums paid for the unperformed portion of the service.

If the customer is not available at the agreed time, refuses access, or fails to provide the necessary instructions, keys, permits or permissions, we may regard the booking as cancelled by the customer. Where possible, we may wait for a reasonable period, but any waiting beyond the agreed start time may be charged. The customer should ensure that any third parties involved, such as building management, landlords, cleaners, or suppliers, are informed of the moving date. We are not responsible for losses caused by third-party interference or by failure to obtain required permissions in advance.

Liability is limited as set out in this section and subject to applicable UK law. We will exercise reasonable care and skill in providing the service, but we are not liable for losses caused by matters beyond our reasonable control, including traffic delays, adverse weather, hidden defects, inadequate packaging, or inaccurate instructions. Customers must ensure that goods are suitably packed, secured and marked where appropriate. Fragile items, valuables, antiques, electrical equipment, plants, and documents should be identified in advance and may require special handling or insurance arrangements.

We are not responsible for pre-existing damage, ordinary wear and tear, or damage resulting from items being inherently unstable, improperly assembled, or unsuitable for transport. Unless we agree otherwise in writing, customers must remove or secure loose items, liquids, perishables, hazardous materials, and items that could spill, leak or break during transit. Where we assist with dismantling, reassembly or lifting, we will take reasonable care, but we cannot guarantee that an item can be dismantled or reassembled without minor marks, scuffs or the need for specialist tools. Any claim for damage must be notified to us as soon as reasonably possible and in any event within a reasonable time after completion.

To the maximum extent permitted by law, we exclude liability for indirect or consequential losses, loss of profit, loss of business, loss of data, loss of opportunity, or any special damages arising out of the service. Our total liability for any claim arising from a booking shall not exceed the total fees paid or payable for the relevant job, except where such limitation is not permitted by law, such as for death or personal injury caused by negligence, fraud, or other liabilities that cannot legally be excluded. Customers are encouraged to arrange their own insurance if they are moving items of unusual value. Nothing in these man with van terms affects statutory rights that cannot be excluded under UK consumer law.

Waste regulations apply to any collection, clearance, disposal or removal of unwanted items. The customer is responsible for ensuring that waste presented for transport is lawful to handle and that no prohibited, hazardous or controlled materials are included unless we have expressly agreed to deal with them and are legally permitted to do so. Prohibited items may include asbestos, chemicals, paints, oils, gas cylinders, clinical waste, sharps, solvents, pressurised containers, batteries in unsafe condition, and any item classified as hazardous under applicable legislation. If such items are discovered, we may refuse collection, return the load, or charge additional fees for lawful handling or disposal.

Where waste is removed, the customer warrants that they have the right to dispose of the items and that the waste is not stolen, contaminated, or subject to a separate regulatory regime. We may require the customer to sign a waste transfer note or other declaration where needed to comply with environmental rules. We may also ask for photographs, item lists, or proof of ownership if the load appears unusual or if verification is required. The customer must cooperate with any reasonable request intended to ensure lawful disposal and accurate classification of waste.

We aim to manage waste in accordance with applicable UK environmental requirements and may use licensed facilities or authorised disposal routes where necessary. However, if the customer misdescribes the materials, conceals prohibited waste, or causes us to incur penalties, storage costs, cleaning costs or regulatory expenses, the customer will be responsible for those sums. The customer agrees not to place illegal waste into the vehicle and not to instruct us to dispose of items in a way that would breach environmental law. If a collection includes mixed waste, the price may reflect sorting, separation and handling requirements.

Customer responsibilities include ensuring safe access, lawful parking arrangements where possible, and the availability of all information needed to perform the job. The customer must provide adequate notice of any restrictions affecting lifts, stairways, loading bays, keys, permits, concierge rules, or building entry. We are entitled to rely on the instructions given by the customer or their representative. If the customer or a third party directs us to act in a way that appears unsafe or inconsistent with these terms, we may decline to proceed until the issue is resolved.

The customer must ensure that all items for transport belong to them or that they have authority to move them. We are not liable for disputes arising from ownership, possession, tenancy, shared premises, business assets or family property unless such dispute is caused by our own breach. If any item is found to be illegal, stolen or restricted, we may inform the relevant authorities where required or permitted by law. The customer must also ensure that children, pets and bystanders are kept clear of the work area so that the service can be carried out safely and efficiently.

We may suspend or terminate the service if the customer behaves abusively, threatens staff, interferes with the work, or breaches these terms in a serious way. In such circumstances, the full or partial fee may still be payable, depending on the work completed and any losses incurred. Any property left in our possession after completion should be collected promptly by agreement. If uncollected items create storage, security or administrative burdens, reasonable charges may apply. These terms for Man With Van Holland Park are designed to protect both parties and ensure lawful, professional service delivery.

Governing law and dispute resolution: these terms and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer protection rules provide otherwise. If any provision of these terms is found to be invalid, unlawful or unenforceable, that provision shall be treated as severed to the minimum extent necessary and the remaining provisions shall continue in full force and effect.

Nothing in these terms prevents either party from seeking informal resolution first. We encourage customers to raise concerns promptly so they can be reviewed quickly and fairly. However, failure to pursue informal resolution does not affect any legal rights or remedies available under applicable law. These terms may be updated from time to time to reflect operational changes, legal requirements or improvements to the service. The version in force at the time of booking will usually apply to that booking unless a change in law requires immediate application.

By proceeding with a booking, the customer confirms that they have read, understood and accepted these terms. They also confirm that they are authorised to enter into the agreement and that the information supplied is accurate to the best of their knowledge. If a customer uses the service on behalf of a company, partnership or other organisation, that entity will be responsible for payment and compliance with these conditions. These Man With Van Holland Park service terms aim to provide a fair framework for safe, lawful and efficient moving services across the UK.