Terms and Conditions

Man with Van Holland Park Service Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Holland Park provides household and commercial moving, man and van, collection, delivery and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, company or organisation requesting or using our services.

We, us, our means the Man with Van Holland Park service provider.

Services means any removal, man and van, transportation, collection, delivery, loading, unloading, packing, unpacking or related services provided by us.

Goods means the items, belongings, furniture, equipment or other property handled, transported or stored by us in the course of providing the services.

Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or booking confirmation issued by us.

2. Scope of Services

We offer man and van and removal services for domestic and commercial clients, including but not limited to local moves, small office moves, item collections and deliveries, and short-distance transport of goods. The precise scope of services for each job will be described in your quotation or booking confirmation.

We reserve the right to decline any booking request at our sole discretion, including where we believe the work is unsafe, unlawful, unsuitable for the type of vehicle used, or beyond our operational capacity.

3. Booking Process

All bookings must be made directly with us and will only be valid once confirmed by us. When requesting a quotation, you must provide accurate information about the collection and delivery addresses, access conditions, parking restrictions, the nature and approximate volume of goods, and any special handling requirements.

Quotations are usually based on the information you provide and may be given as a fixed price, an hourly rate or a combination of both. Quotations are not binding until confirmed in writing. If the information supplied by you is incomplete or inaccurate, or if circumstances change, we reserve the right to amend or withdraw the quotation or to adjust the final charges.

Your booking will be considered accepted when we issue a written confirmation setting out the date, time, service description and agreed charges. It is your responsibility to check all details on the booking confirmation and inform us promptly of any errors or changes.

We may request a deposit to secure your booking. Where a deposit is required, the booking is not guaranteed until the deposit has been received and acknowledged by us.

4. Access, Parking and Client Responsibilities

You are responsible for ensuring that there is adequate access at both the collection and delivery addresses. This includes ensuring that stairways, lifts, corridors and entrances are reasonably clear and safe, and that there are no restrictions preventing us from carrying out the work.

You must arrange suitable parking for our vehicle. Any parking permits, suspensions or permissions must be obtained by you in advance where required. If parking fees, fines or penalties are incurred as a direct result of inadequate parking arrangements or instructions, these may be added to your final bill.

You must be present, or have a nominated representative present, during loading and unloading to direct our team, confirm which items are to be moved and ensure that nothing is left behind. If you or your representative are not present, we will not be liable for any items mistakenly taken, left behind or misplaced.

You are responsible for properly packing and securing your goods unless you have specifically requested and paid for a packing service. Fragile or valuable items should be clearly labelled and adequately protected.

5. Payments and Charges

Charges for our services will be as set out in your quotation or booking confirmation. Unless otherwise stated, charges are calculated based on factors such as time, distance, volume or weight of goods, and any additional services requested.

We may require full or partial payment in advance. Where payment on completion is agreed, payment is due immediately upon completion of the job. We reserve the right to refuse to unload goods or to suspend services until payment is received.

All prices are quoted in pounds sterling and may be subject to applicable taxes or surcharges, which will be clearly stated where relevant.

If the duration of the job exceeds that originally estimated due to circumstances beyond our control, including but not limited to delays caused by traffic, access restrictions, waiting times, or additional goods not disclosed at the time of booking, we may charge for the extra time at our standard hourly rate.

Late payment may result in additional charges, interest and recovery costs. We reserve the right to pass unpaid accounts to a debt collection agency, and you will be responsible for all reasonable costs incurred in recovering overdue sums.

6. Cancellations, Postponements and Amendments

If you wish to cancel or amend your booking, you must notify us as soon as possible. The following cancellation terms will generally apply unless otherwise stated in your booking confirmation:

For cancellations made more than 7 days before the scheduled service date, any deposit paid may be refunded or credited at our discretion, less any reasonable administrative costs.

For cancellations made between 7 days and 48 hours before the service date, we may retain part or all of the deposit and may charge a cancellation fee reflecting reasonable losses incurred.

For cancellations made less than 48 hours before the service date, or where you fail to be available at the agreed time and location, we reserve the right to charge up to 100 percent of the quoted price.

Requests to reschedule or significantly amend a booking are subject to availability and may involve additional charges. If we are unable to accommodate your new requested time or date and you decide to cancel, the cancellation terms above will apply.

We may cancel or postpone the service at any time due to events beyond our reasonable control, including but not limited to adverse weather, vehicle breakdown, staff illness, accidents, road closures or other operational issues. In such cases, we will aim to offer an alternative date or time. Our liability in these circumstances will be limited to the return of any prepayments for services not yet provided.

7. Client Warranties and Restricted Items

You warrant that you are the owner of the goods or have full authority from the owner to enter into a contract for their removal or transport.

You must not present for removal or transport any goods which are hazardous, illegal, flammable, explosive, corrosive, perishable or otherwise dangerous, including but not limited to gas bottles, fuel, chemicals, paint, firearms, ammunition, or controlled substances, unless we have specifically agreed in writing to handle such items and all legal requirements have been satisfied.

We reserve the right to refuse to handle any item which we reasonably consider to be unsafe, unlawful, excessively heavy or awkward, or likely to cause damage to property, vehicles or personnel.

8. Liability for Loss or Damage

We will exercise reasonable care and skill in providing the services. However, our liability for loss or damage to goods or property is subject to the limitations set out in this clause.

We will not be liable for any loss, damage, delay or failure to perform caused by circumstances beyond our reasonable control, including but not limited to acts of God, adverse weather, war, terrorism, strikes, traffic congestion, or third-party actions.

Our liability for physical loss of or damage to goods while in our care will be limited to a reasonable cost of repair or replacement, taking into account fair wear and tear and the age and condition of the goods, and subject to any specific exclusions agreed with you.

We will not be liable for loss or damage arising from faulty or inadequate packing undertaken by you or a third party, normal deterioration, pre-existing defects, or the inherent nature of certain items such as fragile, brittle or unstable goods.

We will not be liable for any indirect, consequential or purely economic losses, including but not limited to loss of profit, loss of opportunity, loss of enjoyment, or emotional distress.

Any apparent loss or damage must be reported to us as soon as reasonably practicable and in any event within 48 hours of completion of the service. You must allow us a reasonable opportunity to inspect any alleged damage.

Where we are found liable for damage to premises or property other than the goods being moved, such liability will be limited to the reasonable cost of repair or, where repair is not possible, replacement, subject to fair wear and tear.

9. Insurance

We may hold insurance policies appropriate to our business activities. The extent of cover may vary depending on the service provided and will not necessarily match the full value of your goods. You are strongly advised to arrange your own insurance to cover the full replacement value of your goods during packing, loading, transport and unloading.

Details of our standard insurance position can be provided on request. Nothing in these Terms and Conditions shall exclude or limit any liability which cannot be lawfully excluded under UK law.

10. Waste, Disposal and Environmental Regulations

We are not a licensed waste carrier unless explicitly stated. We will not remove, transport or dispose of waste, rubbish or unwanted items except where agreed in advance and where such activity is lawful and compliant with current waste and environmental regulations.

If we agree to take items for disposal, we will do so on the understanding that the items are non-hazardous household or commercial waste that can be lawfully transported and disposed of. Any additional charges for disposal, tipping or recycling will be clearly communicated and added to your final bill.

You must not request or require us to dispose of items in an unlawful or inappropriate manner, including fly-tipping or leaving goods in unauthorised locations. We reserve the right to refuse any request that may breach waste regulations or environmental laws.

11. Delays and Waiting Time

While we will make reasonable efforts to arrive at the agreed time, arrival times are estimates and may be affected by traffic, weather and other unforeseen circumstances. We are not liable for losses arising from delays outside our reasonable control.

If we are kept waiting or delayed at any stage of the job for reasons not caused by us, we may charge for the waiting time at our standard hourly rate, subject to any minimum periods set out in your booking confirmation.

12. Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our service, you should contact us as soon as possible so that we can attempt to resolve the issue. In the first instance, we encourage you to raise any concerns with the driver or team on the day, and follow up in writing if the matter is not resolved.

We will review your complaint and may request additional information or evidence. We aim to respond to complaints within a reasonable timeframe and to seek a fair and practical solution.

Nothing in this clause affects your statutory rights under UK consumer law, where applicable.

13. Data Protection and Privacy

We will collect and use personal information such as names, addresses and contact details only as necessary to provide our services, manage bookings, process payments and handle enquiries or complaints.

We will take reasonable steps to protect your personal information and will not sell or share it with unrelated third parties except where required by law or necessary to deliver the services, such as sharing your details with drivers or subcontractors involved in your move.

14. Subcontracting

We reserve the right to use subcontractors, partner drivers or other third parties to perform all or part of the services. Where we do so, these Terms and Conditions will still apply and we will remain responsible for the overall performance of the contract.

15. Variations to Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract. Any changes to specific terms for your job will be set out in your quotation or booking confirmation.

16. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision will be removed or limited to the minimum extent necessary. The remaining provisions will continue in full force and effect.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services, subject always to any rights you may have as a consumer to bring proceedings in your local jurisdiction where applicable.

By making a booking with Man with Van Holland Park or using our services, you confirm that you have read, understood and agreed to these Terms and Conditions.